Monday, July 23, 2012

Born Pretty Store Update

So I promised an update on my issues with the Born Pretty Store and here it is! I wrote the last post (read it here) because I was SICK an TIRED of trying to get them to fix my problems. I had ordered plates from them and most of them were defective. After emailing them they gave me the run around and just kept sending me videos on how to stamp correctly. Well that, as you can imagine, only served to make me mad. I'm not a novice, I know what I'm doing and I had informed them of that fact. (I mean really, take the plastic off? No, I thought it was SUPPOSED to stay on there!) Ahem...sorry I still am a little angry lol. 
Where was I? Oh yes, they weren't fixing my problems and they weren't timely about emailing me back. Finally I decided to post about it which made me feel a little better but mostly I didn't want anyone else to go through what I was. I also did a review on their site and posted mine on their Facebook wall. I got so sick of everybody's sponsored reviews saying how great everything was when I kept hearing stories just like my own. 
As you can imagine, it didn't take long after that to hear back from them. They were "depressed" that I called the customer service horrible, they try to make sure they do everything they can for the customers, blah blah blah. 


Finally, after many more emails back and forth they said they would replace my defective plates. After I sent them pictures of the plates (what is a picture going to show? No idea.) But I took the pictures and even circled the working images in Sharpie lol. They agreed to send the plates out ASAP for me. It took quite a while (since they ship from China to the US I was expecting that  this time), but I finally got them. To my surprise I found they had replaced my whole order (12 plates and the scraper and stamper). I've tested all the images out and they seem to work good except for the Hello Kitty image. Now, I'm not sure why that image doesn't work, it IS better than last time for sure but it's still just really light and not great. I really can't say I care that much about one image though to raise another huge fuss. 


So, is everything forgiven? Not really. And it definitely won't be forgotten that's for sure. I know there are others who have never gotten their issues taken care of. I kind of feel they only fixed mine because I made a huge deal of it and I took it public. I know in the future I don't foresee taking the chance on buying something that is defective and having to go through this all again. 
Full disclosure: I did try to get them to let me review their new acrylic molds to easily make your own embellishments but they said I don't have enough followers (I need 500). I figured I woulda had fun playin with the stuff if nothin else lol. 
Overall the new plates work and my problem was (eventually) resolved. I still think the customer service sucks and I highly doubt I will buy anything from them again after this experience. 
As always, thanks for stopping by :)

8 comments:

  1. I'm glad they finally replaced the plates but I think you're right; they only did it because you took it public. It's a shame it has to resort to that, but I will be certain not to order from them!

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    1. Yeah, I feel like I would have never gotten anything done for me if I hadn't taken or been able to take the steps I did :(

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  2. Thanks for sharing! Definitely good to know.

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    1. I just hope it helps people not get screwed!

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  3. The part about them telling you to remove the plastic just makes me think of when my car was breaking down. There was 2 occasions where men helped me push my car to a safe place and BOTH TIMES they thought I ran out of gas. I'm not an idiot. I know I need to keep gas in my car. I didn't think the E stood for ENOUGH. I know I'm a woman and I'm really not a feminist like AT ALL but COME ON!

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    1. LMAO!!!! I've run out of gas before (only because my gas gauge was broken!) But I totally agree. They treated me like an idiot. I mean not one but 2 emails of YouTube vids to show me how to do it after telling them I knew what I was doing! Grrrrr >:(

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  4. What idiots!! They must think their customers stupid and I know I will never shop there. Thanks for the Heads UP!

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    1. Right? They are ridiculous! I wish I would have found something like this info before I bought anything there :(

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Thank you so much for taking the time to read and comment :)