I would like to start off this post noting that this is MY blog and as such I will post whatever I'd like to. I also know that how well things go with this blog depends on you my readers so I try to keep things clean and upbeat. This will NOT be one of those posts. This post is a rant.
If you have been reading for a while you may know that I purchased some stamping plates from The Born Pretty Store (post seen here). Now I got a lot of plates all at once for my birthday and as I don't always do a stamping mani I haven't gotten around to trying all of them yet though I used a Born Pretty plate for this mani seen here. I picked that image out and tried it and it worked great so I felt comfortable thinking that like all of my other plates I wouldn't have a problem. I went ahead and replied back to their email saying yes I had received my order and that all appeared well.
This was absolutely not the case! I tried to use another plate on my last mani seen here and here. I found a super cute flower and figured I would just stamp it real quick since we were on our way to a party and I just wanted a little something extra. The first one I picked didn't work at all no matter what polish I tried or which stamper I used. In fact no matter what I did it wouldn't work. SO I tried a different plate. That one wouldn't work either. Well by then I didn't have time to keep messing around and just used a different set (MASH ) and found an image hurried up and stamped so we wouldn't be late.
I pretty much put it out of mind with everything that has been goin on here lately figuring I would get back to it later and keep trying. I was supposed to do someone else's nails the other day and I knew they would want Hello Kitty and since my BP plates were the only ones I have with that image I pulled them out again to practice and get some ideas. I was pretty annoyed when it refused to work (I could only pick up a corner of the bow).
So I emailed the customer service who had previously been so nice and I waited for a reply. Now anytime I have had to deal with something like this before the company is generally very reasonable. I figured it would be a somewhat simple matter to correct, after all I had spent good money on these items. I got an email back giving me advice telling me to take off the film and "that it is impossible that the plates can't work well".
Maybe this wouldn't offend you but let me tell you I was VERY offended. Basically I felt I was being called an idiot. In two emails they are saying its not their product but me that is the issue. Now I had already told them that I was a blogger before (I had emailed them asking for a coupon code to share with you guys). So it's not like I'm exactly inexperienced with stamping and the mechanics of it all. I emailed them back Friday less than a minute after I had received an email from them telling them I felt I was being blamed for an issue I feel to be theirs, that I was sure it was a mistake in quality not a deliberate issue and that I had already tried everything they suggested and nothing would work.
They have ignored that last email so I emailed them today telling them that due to their complete disregard of this issue I would never purchase anything from them again and that I would urge everyone else I could to do so as well. Will they get back to me? I doubt it. I am one person and they are popular with bloggers due to sending items for free to be reviewed. Where I sit right now out of 12 plates 5 do not work at all, 4 plates almost all the images work and 3 work somewhat (one plate only 2 images work).
I hate to say a bad word about anybody but after this kind of 'customer care' I would never ever do business with them again and I hope you all think about this issue if you decide to. I also know I'm not the only one who has had issues and gotten the run-around.
As always, thanks for stopping by :)