Tuesday, June 19, 2012

Born Pretty? Pffft No Thanks!

I would like to start off this post noting that this is MY blog and as such I will post whatever I'd like to. I also know that how well things go with this blog depends on you my readers so I try to keep things clean and upbeat. This will NOT be one of those posts. This post is a rant. 


If you have been reading for a while you may know that I purchased some stamping plates from The Born Pretty Store (post seen here). Now I got a lot of plates all at once for my birthday and as I don't always do a stamping mani I haven't gotten around to trying all of them yet though I used a Born Pretty plate for this mani seen here. I picked that image out and tried it and it worked great so I felt comfortable thinking that like all of my other plates I wouldn't have a problem. I went ahead and replied back to their email saying yes I had received my order and that all appeared well. 


This was absolutely not the case! I tried to use another plate on my last mani seen here and here. I found a super cute flower and figured I would just stamp it real quick since we were on our way to a party and I just wanted a little something extra. The first one I picked didn't work at all no matter what polish I tried or which stamper I used. In fact no matter what I did it wouldn't work. SO I tried a different plate. That one wouldn't work either. Well by then I didn't have time to keep messing around and just used a different set (MASH ) and found an image hurried up and stamped so we wouldn't be late. 


I pretty much put it out of mind with everything that has been goin on here lately figuring I would get back to it later and keep trying. I was supposed to do someone else's nails the other day and I knew they would want Hello Kitty and since my BP plates were the only ones I have with that image I pulled them out again to practice and get some ideas. I was pretty annoyed when it refused to work (I could only pick up a corner of the bow). 


So I emailed the customer service who had previously been so nice and I waited for a reply. Now anytime I have had to deal with something like this before the company is generally very reasonable. I figured it would be a somewhat simple matter to correct, after all I had spent good money on these items. I got an email back giving me advice telling me to take off the film and "that it is impossible that the plates can't work well". 


Maybe this wouldn't offend you but let me tell you I was VERY offended. Basically I felt I was being called an idiot. In two emails they are saying its not their product but me that is the issue. Now I had already told them that I was a blogger before (I had emailed them asking for a coupon code to share with you guys). So it's not like I'm exactly inexperienced with stamping and the mechanics of it all. I emailed them back Friday less than a minute after I had received an email from them telling them I felt I was being blamed for an issue I feel to be theirs, that I was sure it was a mistake in quality not a deliberate issue and that I had already tried everything they suggested and nothing would work. 


They have ignored that last email so I emailed them today telling them that due to their complete disregard of this issue I would never purchase anything from them again and that I would urge everyone else I could to do so as well. Will they get back to me? I doubt it. I am one person and they are popular with bloggers due to sending items for free to be reviewed. Where I sit right now out of 12 plates 5 do not work at all, 4 plates almost all the images work and 3 work somewhat (one plate only 2 images work). 


I hate to say a bad word about anybody but after this kind of 'customer care' I would never ever do business with them again and I hope you all think about this issue if you decide to. I also know I'm not the only one who has had issues and gotten the run-around. 


As always, thanks for stopping by :) 

6 comments:

  1. They did the same thing to me.. I got the 16 plate set and 8 of them didn't work at all and most of the other ones had a few images on each that wouldn't pick up.. first they told me to make sure I removed the film and try stamping it more times, like it would work eventually?!? I emailed them back and assured them I knew what I was doing and that it was the lines not being etched well that was causing the problem, not me. A few days later they emailed me a link to a You Tube video that was supposed to, I don't know, teach me how to stamp ?!? I emailed them back saying that the lady in the video didn't have to stamp it over & over to get it to work and asked them again to Please replace At Least the few that were my faves (that I ordered them to get) and eventually they agreed to send me 3 replacement plates. and it took over 2 months for them to get to me. 'Pffft No Thanks' is right, Never ordering from them again! Glad someone finally posted the truth about BPS!!! Thanks Lena You Rock :)

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    1. Oh wow at least they agreed to replace them for you! They are on to completely ignoring me! You rock Shelly! I want everyone to see the truth before they have the same problems with this company. They deleted my first review and I'm sure they will delete the new one.

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  2. wow so sorry this happened to you. businesses need to start stepping it up with their customer service, jeez!

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    1. Thank you :) They definitely do need to fix things! And its not just me either :( I wonder how many regular people its happened to that don't have a way to get the word out and I'm sure if they tried to post a review on the website it got deleted just like mine. I really do hope everyone who is interested in products like these see it so they can make a better informed decision.

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  3. I received the Hello Kitty plate because of some promotional thing they were doing a couple of months ago. Finally got the rest of my stamping supplies together and went to use Hello Kitty on my daughter's nails. It would not work for the life of me! I tried a BM stamping plate and had no issues, so I came to the conclusion that the designs on the plate aren't deep enough to even hold nail polish. After that, and reading your post, I know I will not be buying from them ever.

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    1. I'm sorry you had issues with their products too :( Its especially annoying when they don't just let us down but also let others down like your daughter

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