There was quite a lot of speculation going on last night as to whether the glitch would be honored or not. Previously other companies have had glitches like this and they chose to honor them. Almost everyone agreed that it would be bad marketing to not do so. And then they put out a statement on their Facebook page saying that all orders who did not have the $10 worth of stuff in their account would be cancelled.
Now this statement has caused quite a bit of hmmm, what's the word I'm looking for? Mixed feelings? Strong words? Let's just say that people are attacking each other for what their opinion is. If you'd like to read everything people are saying you can check out Zoya's Facebook page. Basically it boils down to people who understand why they cancelled the orders but are still sad about it, people who think Zoya should honor the orders since it was their glitch, and people who think the ones who want the orders honored freebie hunters only and not real customers.
|My Zoya's from left to right: Raven, Trixie, Crystal, Tart, Tallulah, Charla, Mimi,|
Brooke and Gilda
Here is my opinion: I think it is any company's obligation to test and check everything before releasing it to the public. Obviously they failed to do so and I believe they should honor the orders. (Not just saying that because my order was cancelled lol) See I own Zoya polishes already so I know how great they are. Having called and spoken with a customer service rep before I also know how great that service usually is. I firmly believe that if they let everyone get their orders they would have gained a huge customer pool. I'm sure most of the bloggers would have reviewed it (and for some blogs with thousands of followers that alone could have made Zoya a huge profit from new customers). After all I found out about Zoya from a blog and the author raving about it. I think due to them cancelling the orders they are potentially losing a lot of the same customers they could have made a fan for life.
Anywho that is a little bit of what's happening in the world of polish today and my opinion on it. What is yours?
As always, thanks for stopping by :)